Frequently Asked Questions
Everything you need to know about our premium audio products and services.
What is the delivery time for my order?
For physical hardware, shipping typically takes 3-5 business days within Europe and 7-10 days internationally. Digital sound packs are delivered instantly via email after purchase.
Are the sound packs royalty-free?
Yes, all Riemann Kollektion sound packs and loops are 100% royalty-free, meaning you can use them in your commercial music productions without any additional fees.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
What is your return policy for electronics?
We offer a 14-day return window for physical hardware provided the items are in their original packaging and unused. Please note that digital downloads are non-refundable once the link has been accessed.
Do your products come with a warranty?
All electronic devices purchased through our store come with a standard 2-year manufacturer warranty covering any technical defects or malfunctions.
How do I access my digital downloads?
Once your payment is confirmed, you will receive an automated email with a secure download link. You can also access your files at any time by logging into your customer account.